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Bike share consists of a network of bicycles shared in a community and encouraged for short-term use. Users check out a bike from any station, ride the bike, and return the bike to any of station in the system. Bike share is a relatively low cost transportation option that offers freedom and flexibility in getting where you need to go. Many cities around the world have invested in bike share and recognize its potential economic, environmental and social benefits.
Bike share is designed for short, point A to point B trips, while bike rentals are typically intended for longer, recreational rides.
Each bike is locked at a dock, where it can only be unlocked using a bike share key or ride code. The dock has a slot for the bike share key (for Monthly, Annual and Access Pass holders) and a keypad to enter a ride code (for Daily Pass holders). Each dock has a red, yellow, and green light indicator. A green light indicates the bike has been locked or unlocked successfully. A yellow light means the locking mechanism is still working. Finally, a red light indicates the bike did not lock properly and must be tried again. Additionally, a red light can indicate a broken bike that cannot be unlocked or used.
Bike share is perfect for short distance trips around town. Riders use bike share to get to work, school, and to access other forms of transportation such as bus and rail. Bike share is also ideal for running errands, going to appointments or meeting up with friends. Others use bike share for exercise or simply exploring the city.
Bike share is useful even if you have your own bike. Perfect for short, one-way trips, bike share can be used when you don’t have your bike with you. Worried about finding bike parking or your bike being stolen? Bike share helps get you where you need to go without being concerned about the security of your personal bike. There’s no need to carry your bike lock with you, and bike share spares your bike from wear and tear.
MoGo has 620 bikes located at 75 stations in six Metro Detroit cities. See the Station Map for all bike station locations.
MoGo is a fun, flexible and convenient way to get around Metro Detroit. Buy one of our Passes to gain access to hundreds of bikes in six Metro Detroit cities. Check out a bike from any one of the stations, ride it, and return the bike to any other station in the system. A trip ends when the bike is securely locked in any MoGo station and the green light illuminates.
To use MoGo, you must purchase a pass either online, at a kiosk or on your smartphone using Transit. To unlock a bike, Monthly, Annual and Access Pass holders may use Transit to get a 5-digit ride code or insert a bike share key into any dock. Pay As You Go and Prepaid pass holders may use Transit or a touch screen kiosk to get a 5-digit ride code and enter it on the keypad to the left of the bike. Once the green light on the dock appears, the bike is unlocked. Remove the bike from the dock by lifting the seat or pulling backwards on the handlebars.
The Pay As You Go pass allows you to pay for the amount of minutes that you use. The Prepaid pass allows you to pay for a bank of two hours that can be used over time. However, additional fees apply once a user exceeds their two hour time limit. For all Monthly, Annual, and Access passes, users are provided with an unlimited number of trips where the first hour is free. Additional fees apply to trips that extend beyond 60 minutes. See the Pricing page for more information.
For all MoGo passes, there is an additional fee of $0.25 for each additional minute of ride time. See Pricing for more information.
Return the bike to any station with an open dock. You can locate an available dock on the Station Map or the Transit app. Once you’re at a station, push the bike firmly into an open slot. A green light will appear on the dock indicating that the bike has been locked in the dock. If you don't receive a green light, try again until the bike is securely locked and the trip has ended.
MoGo bicycles were designed to fit riders of a variety of heights and sizes. Each bike seat can be adjusted for height using the black lever below the seat. The seat post also has numbers, so you can remember your height setting for future trips. See Meet the Bike for more information. You must be 13 years or older to ride MoGo.
Monthly, Annual and Access pass holders can log into their accounts and check their rides. These pass holders will also receive statements with information on additional fees incurred.
Prepaid & Pay As You Go pass holders can go to a kiosk at any touch screen station and tap 'I have a pass' to review their account information. For questions or help, contact Customer Service at (888) MoGo-123.
A trip ends when the bike is securely locked in any MoGo station and the user sees a green light illuminate on the side of the dock to confirm. If a red light appears, the bike has not been locked into the dock. If no light appears, the bike has not been locked into the dock. In this situation, remove the bike from the dock and try again. If you have trouble, call Customer Service at 888-MoGo-123. Do not leave MoGo bikes unattended.
No, dock your bike before you get on the bus or streetcar. Once you get off the bus or streetcar, pick up another bike at a nearby station.
Yes, but you must return the bike to one of our stations after your ride. Remember, additional fees may apply depending on your pass type. See Pricing for more information on pricing and usage fees.
You can purchase a Pay As You Go pass at a touch screen kiosk or using the Transit app. Once you complete the purchase, enter the ride code that you receive into the keypad to the left of the bicycle. If you purchased more than one bicycle, the same ride code will be used to check out all bikes. A ride code is only good for 5 minutes.
MoGo does not accept prepaid debit cards or gift cards. If you didn't use a prepaid debit card or gift card, please check with your banking institution to find out why the purchase was declined.
With the Pay As You Go pass, riders only pay for what they use. All Pay As You Go passes cost $1 to unlock, plus $0.25 per minute for each minute until the bike is securely locked in any MoGo station. If a bike is not securely locked at a MoGo station, the time will continue to run.
Riders may check out up to four bikes on a single credit or debit card. If you'd like to check out more than four bikes, you'll have to complete two transactions with two separate cards.
Yes, if you've purchased multiple bikes on the Pay As You Go pass, you will use the same ride code to unlock all bikes. Since the Pay As You Go pass is only good for one trip, if you wish to ride again, you'll have to purchase another Pay As You Go pass to get a new ride code and ride again.
Purchase a Pay As You Go pass with a VISA, MasterCard, American Express or debit card at any station or through the Transit App. Prepaid debit cards and gift cards are not accepted.
No. If you would like to purchase a second Pay As You Go pass before the first expires, you must use a different credit or debit card.
Once you buy a Pay As You Go Pass, you will receive a 5-digit ride code. Find an available bike, and enter the ride code on the keypad to the left of the bike. Ride codes are valid for 5 minutes and are for single-use only. For multiple bikes on one Pay As You Go pass, one ride code is issued to unlock all bikes.
A Pay As You Go pass is only valid for a single trip. Once you check a bike into a station, the pass expires. To ride again, you can purchase another Pay As You Go pass or select another pass option.
You can purchase a Prepaid pass at a touch screen kiosk or using the Transit app. Once you complete the purchase, enter the ride code that you receive into the keypad to the left of the bicycle. If you purchased more than one bicycle, the same ride code will be used to check out all bikes. A ride code is only good for 5 minutes.
MoGo does not accept prepaid debit cards or gift cards. If you didn't use a prepaid debit card or gift card, please check with your banking institution to find out why the purchase was declined.
With the Prepaid pass, riders receive a bank of two hours of ride time. The two-hour ride time can be broken up into several trips or used all at once. Unused minutes do not expire. Trips that extend beyond the Prepaid two hours will incur additional fees of $0.25 per minute. A trip ends when your bike is securely locked in any MoGo station.
Prepaid passes only provide one bike per credit or debit card. If you'd like to check out more than one bike, you'll have to complete a transaction for each bike.
Yes, if you've purchased multiple bikes on the Prepaid pass, you will use the same ride code to unlock all bikes. To ride again, tap 'Unlock a Bike' in the Transit app or 'I have a pass' on the kiosk to get a new ride code. You will not be charged again. You can also use the kiosk to check how many minutes you have remaining on your Prepaid pass.
Purchase a Prepaid pass with a VISA, MasterCard, or debit card at any station or through the Transit App. Prepaid debit cards and gift cards are not accepted.
No. If you would like to purchase a second Prepaid pass before the first expires, you must use a different credit or debit card.
Once you buy a Prepaid pass, you will receive a 5-digit ride code. Find an available bike, and enter the ride code on the keypad to the left of the bike. Ride codes are valid for 5 minutes and are for single-use only. Once your ride code expires or you want to ride again while your pass is active, you must insert the same credit or debit card into the station to receive a new ride code. You can also tap 'Unlock a Bike' in Transit to get a new ride code. For multiple bikes on one Prepaid pass, one ride code is issued to unlock all bikes.
No, but you must use the same credit or debit card that you used to purchase your pass, and your pass must be active.
The Prepaid pass allows you to break up a bank of two hours of ride time any way you like. You can ride 15 minutes one day, one hour the next, 30 minutes next month, and 15 minutes the following week. Unused minutes do not expire. Once you surpass two hours of ride time, users will pay $0.25 for each additional minute.
All Monthly, Annual and Access Passes are activated within 24 hours of purchase. The MoGo team will send you a MoGo card or fob in the mail. Want to ride sooner? As soon as you’ve purchased a pass, you can use the Transit app to get ride codes to check out bikes.
Once you receive your MoGo card or fob, log into your account on the MoGo website, and click on the activate link. The ID code on your card or fob is right below the barcode. You can also contact customer service at (888) MoGo-123 to activate your pass.
Yes. You can get ride codes on the Transit app if you don’t have your bike key with you.
You can purchase a Monthly, Annual or Access Pass with cash. Tap 'Pay with Cash' in the Payment Information of the sign up page and we'll send you an email with additional instructions. Click here to see how the full cash payment process works.
No. Monthly, Annual and Access Pass holders may use only one bike at a time. Only Pay As You Go and Prepaid passes allow multiple bikes to be checked out on a single credit or debit card.
Yes. See our Corporate and Community Pass Program for information on discounts for employees and members.
No, but if your school is enrolled in our Corporate and Community Pass Program, subsidized passes may be available.
Once you sign up for a Monthly, Annual or Access Pass through the MoGo website, you should receive your card or fob via mail in 2-3 business days. If you don’t receive it, please contact Customer Service. You can ride as soon as you sign up for a Monthly, Annual or Access Pass by using the Transit App.
Insert your card or fob into the slot next to the keypad to the left of the bicycle. A yellow light will appear, and then the light will turn green. When the green light appears, the bike is unlocked, and you can remove it from the dock. If a red light appears, remove the key, wait for the light to turn off, and try again.
If no lights illuminate when you insert your card or fob into the slot, check your MoGo account or call Customer Service to confirm your card or fob has been activated.
Since there may be additional fees incurred for certain trips, every user must have an active credit card on file. If a credit card expires or the billing address changes, your MoGo account will automatically suspend itself until the information is edited. You will be notified via email when this happens.
To avoid disruption in service, please log into your account and update your information if your address changes or your credit card expires.
No. Monthly, Annual and Access Passes cannot be shared and are not transferrable. As the account holder, you are responsible for any additional fees or lost bike fees if you lend your bike share key to a friend. Each rider must have their own pass to check out a bike.
Pass holders are registered for auto-renewal when you sign up for a Monthly, Annual or Access Pass. The card on file will be billed the day before your pass expires, so there is no stoppage in service.
For pass holders who turn off auto-renew in their accounts, log into your account and click “Renew” under Current Pass Plan.
A trip ends when the bike is securely locked in any MoGo station and the user sees a green light illuminate on the side of the dock to confirm. If a red light appears, the bike has not been locked into the dock. If no light appears, the bike has not been locked into the dock. In this situation, remove the bike from the dock and try again. If you have trouble, call Customer Service at 888-MoGo-123. Do not leave MoGo bikes unattended.
Any business or organization can participate and provide discounted annual MoGo passes to their employees or members. This includes, but is not limited to, businesses of all sizes, community organizations, block clubs, service and faith organizations, and social clubs.
Organizations participating in the 1st Gear contribution level must purchase at least 100 passes. For Gear 2 and 3 we require a minimum of at least two employees. For Gear 4, there is no minimum requirement.
MoGo provides monthly reports to companies and organizations participating in the 3rd Gear level or higher. Reports include the names of employees or members enrolled in the program as well as the number of trips taken. Additionally, MoGo provides a more detailed report at the end of each calendar year with statistics such as number of miles traveled, calories burned, and even your company’s carbon offset!
Once a participant signs up for an annual MoGo pass using the Corporate & Community Pass discount, they will have access to the pass for the full year, even if they are terminated or leave the organization before the pass expires. Organizations will not receive a refund, prorated amount, or be able to transfer a pass to another employee or member if a participant leaves.
The Corporate & Community Pass Agreement doesn’t need to be renewed or updated unless your business or organization would like to make a change to the contribution level or discontinue participation in the program. When an employee or member signs up through the Corporate & Community Pass Program, his/her pass is good for one year from the day of sign up. If a business or organization decides to end its participation in the program, any pass created during the time the discount was offered will remain valid until the end of the year along with any overage fees.
If an employee or member has a pre-existing pass with MoGo, he/she will have to “ride” out the rest of their membership before being added to the Corporate & Community Pass discount. Once the term limit of the user’s pass expires, he/she can renew with your business or organization. We don’t offer reimbursement or prorated discounts to employees or members that already have their own MoGo pass.
Due to our liability policy, we cannot issue passes to an organization. Each pass that is issued under the Corporate & Community Pass Program must be assigned to a specific individual.
A MoGo bike can be checked out at any time. Our fleet of bikes is available 24 hours per day, 7 days per week, 365 days per year.
Yes! Once you complete the Corporate & Community Pass enrollment form, we’ll provide every participating organization with a email and information explaining what MoGo is and how individuals can sign up for discounted passes.
We schedule in-office visits and sign-up events for organizations that enroll in the 3rd Gear level or higher. During the event, we’ll distribute information and participants can sign-up on the spot, which will allow them to walk away with a MoGo pass and start riding! We’re happy to schedule an event for your organization as soon as the enrollment form is completed.
Once an organization signs up for the Corporate & Community Pass Program, we will provide a unique link for you to distribute to your employees or members. For organizations participating in the 2nd, 3rd, or 4th Gear levels, all users will also have to provide personal payment information. This information will only be used to cover any additional pass costs or fees (if applicable).
Adaptive cycles are designed to accommodate a variety of rider needs through unique designs. For a variety of reasons including the design of the wheels, the width and/or length of the cycle, and the additional instruction needed to operate an adaptive cycle, Adaptive MoGo is not available at any MoGo station.
Adaptive MoGo has two passes: a Single Trip Pass and an Adaptive Seasonal Pass.
Adaptive MoGo is intended for those who are unable to ride a standard two-wheeled bicycle, but the service is available to everyone! MoGo passes do not provide access to the adaptive cycles. Similarly, the Adaptive MoGo pass doesn’t provide access to two-wheeled MoGo bikes.
The Adaptive MoGo fleet includes: three (3) upright delta tricycles with a cargo basket, two (2) recumbent tadpole tricycles, three (3) in-line upright tandem bicycles, one (1) in-line recumbent tandem tricycle, one (1) side-by-side recumbent tandem, two (2) hand tricycles, and one (1) adult trailer tadpole tricycle. You can view pictures of each cycle and make reservations here.
Yes. Provided the option that you need is available, we’ll do our best to accommodate on the bike that best fits your needs. If you’d like to discuss your abilities and the best option for you prior to making a reservation, please email adaptive@mogo2.shoogamarketing.com.
Go to www.mogo2.shoogamarketing.com/adaptive-reservations to reserve the adaptive cycle that fits your needs. When you arrive at Wheelhouse Detroit, show the staff your Adaptive MoGo key card, get fitted for your cycle, and ride!
For all tandem cycles, the second (or companion rider) always rides free. For individuals who can ride independently on an adaptive cycle, but are accompanied by a guardian, Wheelhouse Detroit will have a Free Daily MoGo pass for this person to check out a two-wheeled MoGo bike at one of the nearby stations (Atwater & Orleans or Ren Cen & Riverwalk). For service dogs, Adaptive MoGo offers a front-loading trailer tricycle which would can accommodate a service dog. The rider, however, must be able to operate a tricycle independently.
Yes. MoGo partnered with Programs to Educate All Cyclists (PEAC), a non-profit organization that empowers individuals with disabilities through cycling and active transportation, for the selection of the adaptive cycles and multiple trainings of the entire staff.
Please do not leave the adaptive cycle unattended at any time. If the cycle breaks down, please call our local MoGo customer service team at (313) 434-8188 and explain the situation. One of the MoGo vans will be able to pick up the cycle. However, we CANNOT pick up riders. If you are reaching the end of your two hour ride limit, please call Wheelhouse Detroit at (313) 656-2453 to inform the staff of the situation.
If you are a new MoGo user, you'll need to sign up here. Enter the required information, including a credit or debit card. You will not be charged for the cost of the pass. A credit card is needed to complete the sign up process and is only charged in the event of overage fees, which happens when you ride for longer than 60 minutes in a single trip. To avoid these fees, simply check a bike back into any station before the 60 minutes is up.
Yes, you can apply your gift card to an existing Monthly or Annual MoGo pass within 30 days of your pass renewal. To do this, log into your MoGo account here. In the Profile tab, scroll down to Current Membership Plan and enter the promo code. Your pass will automatically renew with this promo code applied.
For Prepaid pass gift cards, you do not need to sign up online ahead of time. When you're ready to ride, bring your gift code to any MoGo station kiosk or download the Transit app. On the kiosk screen flow, prior to the tapping "Finalize" on the last page, tap "Enter Discount Code" and enter your code. If using Transit app, enter the code when prompted.
To buy MoGo gift cards, you can buy them online here. We give you the option to buy Prepaid, Monthly, and Annual gift card passes!
While no form of transportation is risk-free, bike share has been designed with safety in mind. Our upright, cruiser-style bikes are built to be both durable and comfortable. Each bike has a bell, self-powered LED lights on the front basket and in the rear of the bike, and several reflectors to make sure it is easily seen by other people driving, walking or riding. When riding MoGo, riders should stay alert to your surroundings - don’t ride with headphones. We strongly encourage all riders to wear a helmet to reduce the risk of head injury in the event of an crash.
Cyclists under the age of 18 must wear a helmet while riding. Although adults 18 years and older are not required by law to wear a helmet, all riders should wear a helmet to reduce the risk of head injury in case of an accident.
Here are a few tips to stay safe while riding: ride with traffic, obey all traffic signs and signals, yield to pedestrians, stay off sidewalks, never ride distracted, use hand signals, and avoid streetcar rails. If you need to cross the rails, cross at a 90-degree angle.
MoGo riders may ride on streets, in bike lanes, and on greenways throughout Detroit. We discourage riders from using MoGo on sidewalks, as this increases the risk of crashes at intersections and can pose safety issues for pedestrians.
Adjust the seat for your height, press the brakes to gauge resistance, and check that the tires are inflated. Do not try to ride a MoGo bike that appears appears damaged or out of order.
Once you’ve entered the correct ride code on the keypad on the dock and the green light does not appear, your ride code may not work because:
Return the bike to the closest dock and press the red 'wrench' button. A red light appears on the dock, so no other rider can use it until it is fixed by a technician. Riders often turn the seat backwards, so other riders can see that the bike is broken and not available for use.
Your MoGo card or fob may not work because:
If there is a bike in the dock, it means the bike is broken and cannot be checked out. If there is no bike in the dock, it means there is a problem with the dock. It will not accept a bike return. If you're returning a bike and receive a red light, it means the bike did not lock properly.
If you do not receive a green light when attempting to lock your bike at a station, please try these steps:
Find available bikes and docking points on the Transit app or the station map.
Riders are responsible for their bikes from the time they unlock them from a dock until they successfully lock them in any MoGo station at the end of a trip. If your bicycle is stolen while it is checked out, file a police report by calling the Detroit Police at 313-267-4600. Call MoGo’s Customer Service at 888-MoGo-123. Riders may be responsible for the fee of recovery or replace of the bike.
Call 911 immediately if you are injured. Call the police precinct where the crash occurred, and file a report with a police officer to document all important information. Riders must also contact MoGo within 24 hours by contacting Customer Service at (888) MoGo-123. Tell the representative all of the facts of the incident. Please note that the bike is still your responsibility until it is securely locked in a MoGo station. If you are unable to return your bike, contact Customer Service and a MoGo team member will come and help you.
If you are at a station with a touch screen, tap 'I have a pass,' insert your credit card, then tap 'Time Credit' to receive an additional 15 minutes on your trip so you can proceed to another station. The 'Time Credit' option will only illuminate if the station is full. Do not leave your bike unlocked or unattended next to a station.
If you are at a station with no touch screen, please call (888) MoGo-123 so our Customer Service team can add 15 minutes to your trip.
